Privacy Policy
This Privacy Policy explains how Met Museum Tickets Online collects, uses, and protects personal information when you access our website to view schedules, exhibition details, and make third-party bookings. This policy is effective as of 2026 and applies to visitors located in the United States.
Information we collect
We collect information you provide when you create an account, search for events, or complete a booking, including name, email address, telephone number, billing and payment details, and ticketing information. We also collect technical data such as IP address, device identifiers, browser type, and pages visited to operate the platform and diagnose issues. In addition, we use cookies and similar technologies to capture preferences and usage patterns, and we may receive information from third-party service providers as necessary to process bookings. We do not collect more personal data than is required to provide our services and to comply with legal obligations.
Use of data
We use personal data to facilitate booking reservations, confirm and manage ticket orders, and provide customer support related to your bookings. We also use contact details to send transactional communications such as confirmations, receipts, and important updates about scheduled visits. Aggregate and anonymized data is used for analytics to improve site performance, to understand user interest in exhibitions, and to develop features. With your consent where required, we may send promotional messages and you can opt out of marketing communications at any time.
Data retention
We retain personal data for as long as necessary to provide the services you request and to comply with our legal and regulatory obligations. Transaction records and payment information are retained for accounting and tax purposes in accordance with applicable law and internal retention schedules. When data is no longer required, we delete or anonymize it in a manner designed to protect your privacy.
Transfer of data
To provide our services we share data with trusted third-party service providers, including payment processors, hosting providers, and analytics vendors (including providers located outside the United States). When data is transferred across borders we implement appropriate safeguards such as contractual protections and security controls to protect your information. We limit third-party access to only the data necessary to perform their services and require them to process data according to our instructions.
Security of data
We implement administrative, technical, and physical safeguards designed to protect personal information from intrusion, disclosure, alteration, or destruction. These measures include encryption in transit, access controls, network security monitoring, and regular security assessments. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
Your rights
Subject to applicable law, you may have the right to access, correct, or delete personal information we hold about you, and to request restrictions on certain processing activities. You may also have the right to receive a copy of your data in a commonly used electronic format and to withdraw consent where processing is based on consent. To exercise these rights, contact us through the channels listed on our website and we will respond in accordance with applicable law. Certain requests may be subject to legal exceptions or the need to retain information for legitimate business or compliance purposes.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes we will post the revised policy on the website with an updated effective date and may provide additional notice such as an email to account holders. Continued use of the site following notice of changes constitutes acceptance of the revised policy.
Contact
If you have questions about this policy, please reach out through the channels listed on our website.